Welcome to the Devoteam Luxembourg Customer Complaints Submission Page.

At Devoteam S.A., we value every interaction with our customers and strive to provide the highest quality products/services. However, we also understand that situations may arise where our customers have concerns, dissatisfaction, or complaints to express.

How to submit a complaint:

You have the option to submit a complaint by using our dedicated email address: sales@devoteam.com. When submitting a complaint, please include your name, contact details, details of the service concerned, a full description of the problem, any relevant documentation, and the resolution you are hoping for.

This list enables the company to deal with the complaint efficiently, while ensuring that all the necessary information is available for a speedy and satisfactory resolution.

If you prefer a more direct communication, please do not hesitate to contact us by phone at: +352 31 37 36 1.

We are here to assist you and address all your concerns, whether electronically or by phone.

Complaint handling:

Upon receiving your complaint, we will promptly acknowledge its receipt within 10 working days.

Our teams will review it as quickly as possible and you will receive a reply within 30 days of receipt of your complaint.

Devoteam is committed to leaving no complaint unanswered, as your satisfaction is our priority.

We thank you for your trust. Your complaint is valuable and may lead to action plans as part of our continuous improvement policy.

If, however, you are not satisfied with our feedback, you can ask directly our management in charge to review our response at the email address lu.compliance.aml.kyc@devoteam.com.

Finally, if unfortunately our internal procedure has not enabled you to reach a satisfactory resolution, you may contact to the CSSF to initiate an out-of-court resolution process by sending an email to reclamation@cssf.lu. You will find all information on the website www.cssf.lu.